Most Rug Culture products are prepared after order confirmation to maintain quality and customization standards.

Estimated timelines:

• Made-to-order rugs: 10–14 business days for production before dispatch.

• Ready stock rugs (if available): 3–5 business days for dispatch.

Production timelines may vary depending on:

• Design complexity

• Order volume

• Material availability

• Operational factors

Customers acknowledge that production time is separate from shipping time.

Estimated delivery timelines after dispatch:

• India: 3–5 business days (may vary by location)

• International: Delivery timelines vary depending on destination country and customs clearance.

Delivery timelines are estimates and not guaranteed delivery dates.

• Shipping charges within India are calculated at checkout or communicated during order confirmation.

• International shipping charges depend on destination, weight, and courier rates and will be communicated to the customer before dispatch.

Any customs duties, import taxes, or local charges for international orders are the responsibility of the customer.

We work with reliable third-party courier partners to deliver orders safely.

Once your order is dispatched:

• Tracking details will be shared via SMS, WhatsApp, or email.

• Customers are responsible for tracking their shipment using the provided tracking information.

We offer Partial Cash on Delivery (COD) on eligible orders.

Customers are required to:

• Pay an advance amount during order placement.

• Pay the remaining balance at the time of delivery.

Full COD is not available.

Rug Culture reserves the right to approve or decline COD requests based on order value, location, or previous order history.

Customers are responsible for:

• Providing accurate shipping address details

• Providing correct contact information

• Being available to receive the package at delivery time

If the courier attempts delivery and the customer is unavailable, re-delivery attempts will depend on courier policies.

If an order is returned due to:

• Incorrect address provided by the customer

• Customer unavailable after multiple attempts

• Refusal to accept delivery

The customer may be required to pay re-shipping charges to dispatch the order again.

Advance payments are non-refundable in such situations.

Delivery timelines may be affected by factors beyond our control, including but not limited to:

• Courier company delays

• Weather conditions

• Transportation disruptions

• Government restrictions

• Public holidays

• Natural events

• Customs clearance delays (international)

Rug Culture shall not be held responsible for delays caused by third-party logistics providers or external factors.

Customers may contact our support team for order updates if needed.

However, minor delays within the estimated timeframe do not qualify for cancellation, refund, or compensation.

If a package appears visibly damaged at the time of delivery:

• Customers should record a proper unboxing video while opening.

• Claims without an unboxing video may not be accepted.

Further resolution will be handled according to our Exchange & Refund Policy.

For international orders:

• Delivery timelines vary significantly depending on destination country.

• Customs clearance may cause additional delays.

• Customers are responsible for any import duties, taxes, or local charges.

• International shipping fees are non-refundable once dispatched.

If an order contains multiple products:

• Items may be shipped separately depending on production readiness.

• Separate tracking numbers may be provided.

Shipping address changes may be possible only if:

• The order has not yet been dispatched.

Once dispatched, address changes may not be possible.

Once an order has been handed over to the courier partner:

• Rug Culture is not responsible for delays caused by the courier company.

• Delivery timelines are estimates and not guarantees.

• Responsibility is limited to providing shipment through a reliable logistics partner.

By placing an order with Rug Culture, customers confirm that they have read, understood, and agreed to this Shipping & Delivery Policy.