We may collect the following types of personal information when you interact with our website or services:

Personal Identification Information

• Name

• Phone number

• Email address

• Shipping and billing address

Order & Transaction Information

• Product selections

• Payment details (processed securely via payment gateways)

• Order history

We do not store your card or banking details on our servers.

Payments are processed through secure third-party payment providers such as Razorpay or other authorized payment partners.

We may use your information for purposes including:

• Processing and fulfilling orders

• Delivery coordination

• Customer support and communication

• Sending order updates and notifications

• Marketing and promotional communication (where permitted)

• Improving our products and services

• Fraud prevention and security monitoring

By providing your contact details, you consent to receiving communication from Rug Culture via:

• Phone calls

• WhatsApp messages

• SMS

• Email

This may include order updates, promotional offers, and service-related notifications.

You may request to opt out of marketing communication at any time.

We may use third-party advertising platforms such as:

• Meta (Facebook & Instagram)

• Google Ads

• Analytics tools

These platforms may use cookies or tracking technologies to show relevant advertisements and measure campaign performance.

Our website may use cookies and similar technologies to:

• Improve user experience

• Remember preferences

• Analyze website traffic

• Support advertising campaigns

Users may disable cookies through their browser settings if preferred.

We do not sell or rent your personal information.

We may share information with trusted third parties only for operational purposes, including:

• Payment processors

• Shipping and logistics partners

• Marketing service providers

• Technology platforms

These parties are obligated to handle your data securely.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.

However, no internet transmission method is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

You may request to:

• Access your personal data

• Correct inaccurate information

• Delete your data (subject to legal requirements)

• Opt out of marketing communications

Requests may be sent to our contact email.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

We reserve the right to modify this Privacy Policy at any time.

Changes will be updated on this page with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

For privacy concerns, complaints, or questions, you may contact us:

Email: rug.culturee@gmail.com

We will make reasonable efforts to respond within an appropriate timeframe.

By using our website, you consent to the collection and use of information as described in this Privacy Policy.